تصور مقترح لآليات تطبيق منهج Six Sigma لتحسين جودة الأداء الإداري في مؤسسات التعليم العالي بالجمهورية اليمنية

Abstract

The purpose of this study is to visualize a proposal for Six Sigma application mechanisms to improve the quality of management performance in higher education institutions in the Republic of Yemen, through identifying the experts approval mechanisms proposed to apply the approach of (Six Sigma) in five stages: recognition, measurement, analysis, improvement and surveillance). To achieve this goal, a closed questionnaire was used as a tool to collect data and information needed to answer the study questions. The major findings of the study are: the recognition phase (defining the problem) got an average of (2.90) with a percentage of (96.66%); measurement phase got an average of (2.90) with a percentage of (96.66%), analysis phase got an average of (2.90) with a percentage of (96.66%); improvement phase got an average of (3) with a percentage of (100%); and surveillance phase  got an average of (3) with a percentage of (100%). In light of these findings, an application of Six Sigma approach to improve the quality of management performance in higher education institutions in the Republic of Yemen was proposed with  the following components:

The overall objective (1).

Detailed objectives (5).

( proposed   platforms  (4 .

(The proposed   sources  (3 .

(The proposed components (5.

(The proposed application mechanisms (33.

The proposal application requirements (16).

Obstacles to implementing the proposal (7)-

(Methods of confronting obstacles to implement the proposal  (8)