أثر إدارة الجودة الشاملة في تحقيق الفاعلية التنظيمية: دراسة ميدانية في مستشفى الروضة بمحافظة تعز

Abstract

This study aimed to identify the level of Total Quality Management (TQM) and organizational effectiveness at Al Rawdah Hospital in Taiz Governorate, and to measure the impact of TQM, in its combined and individual dimensions, on achieving organizational effectiveness. The study population included all (100) employees at Al Rawdah Hospital. A comprehensive census method was used to determine the sample, and (100) questionnaires were distributed to the study sample. (70) questionnaires were returned, (4) questionnaires were excluded for not being suitable for statistical analysis, and (66) questionnaires were adopted in the statistical analysis. To achieve the objectives of the study, the descriptive analytical approach was used, and a number of statistical methods, such as: the arithmetic mean, the standard deviation, Pearson’s correlation coefficient, and simple and multiple linear regression. The results of the study showed that the level of total quality management and organizational effectiveness in Al Rawdah Hospital in Taiz Governorate was high, as was the level of organizational effectiveness. The results also showed that there was a statistically significant effect of total quality management in all its dimensionsIn achieving organizational effectiveness, the impact was significant for both dimensions (focus on beneficiaries, internal operations), while both (senior management commitment dimension, focus on human resources, continuous improvement) did not have a statistically significant impact on achieving organizational effectiveness in Al Rawdah Hospital in Taiz Governorate.