أثر الالتزام التنظيمي للعاملين على جودة الخدمات الصحية (دراسة تطبيقية في المستشفيات الخاصة في مدينة تعز)

Abstract

 This study aimed to identify the organizational commitment of workers in private hospitals in the city of Taiz with its three dimensions (emotional commitment, continuity commitment, and normative commitment) and its impact on the quality of health services. The study population consisted of all (708) employees working in private hospitals in the city of Taiz. A stratified random sample of (249) employees was selected from the original population, and a questionnaire consisting of two axes was distributed to them: the axis of organizational commitment with three dimensions, and the axis of health services quality with five dimensions, after verifying its validity and stability. To achieve the objectives of the study, the descriptive approach was used, and a number of statistical methods were used, such as arithmetic means, standard deviations, Pearson correlation coefficient, and multiple regression coefficient. The results of the study showed that the level of both the organizational commitment of workers and the quality of health services in private hospitals in the city of Taiz came to a high degree, in addition to the existence of a statistically significant effect for each of the two dimensions of emotional commitment and continuity commitment on the quality of health services in the targeted hospitals, while there was no effect of normative commitment. The results of the study also showed that there are differences between the averages of the respondents' opinions about the level of organizational commitment, due to the demographic variables: (qualification, years of service, job title), and the existence of differences between the averages of the respondents' opinions about the level of quality health services, due to the two variables (educational qualification, job title).